Well this policy seems like a good way for them to nip that in the bud. Customer contempt is toxic to brand loyalty.

You start to feel badly for legacy tech manufacturers like Canon.

Then they do things like this, and suddenly I am happy to see them die.

You can’t treat your customers with contempt and not expect them to return the sentiment.

Your initial claim was that they couldn’t be measured that way. You’re right that they aren’t stored as bits, but it’s irrelevant to whether you can measure them using bits as the unit of information size.

Think of it like this: in the 1980s there were breathless articles about CD ROM technology, and how, in the future, “the entire encyclopedia Britannica could be stored on one disc”. How was that possible to know? Encyclopedias were not digitally stored! You can’t measure them in bits!

It’s possible because you could define a hypothetical analog to digital encoder, and then quantify how many bits coming off that encoder would be needed to store the entire corpus.

This is the same thing. You can ADC anything, and the spec on your ADC defines the bitrate you need to store the stream coming off… in bits (per second)

All information can be stored in a digital form, and all information can be measured in base 2 units (of bits).

You might want to look at obtainium as a package source as well

I really like Stellarium on Android

She may be a narcissist, and you might benefit from looking for r/raisedbynarcissists or the equivalent Lemmy community.

Consider a chargeback if you bought it with a card

They will consider giving you your money back, and the merchant will eat it.

Emphasize that you don’t have what you paid to receive